Privacy Policy

Website: www.raicesdelalma.pe
Data Controller: Raíces del Alma
Contact email: raicesdelalmaperu@gmail.com

1. What personal data do we collect?
At Raíces del Alma, we collect the following personal data when you make a purchase or interact with our website:

Full name

Email address

Phone number

Address (if applicable)

Payment information (securely processed through third-party gateways)

Additionally, we automatically collect certain technical data such as IP address, browser type, device, and site interactions through the use of cookies and tracking technologies like Meta Pixel.

2. What do we use your data for?
We use your data for the following purposes:

To process your ticket purchase for our buffet dinner shows.

To send confirmations and notifications related to your orders.

To improve your user experience on our website.

To comply with legal and accounting obligations.

To analyze visitor behavior for marketing and service improvement purposes.

3. How do we process your payments?
Payments on our site are processed through secure external gateways, such as:

Mercado Pago (Peruvian soles and local cards)

Yape (instant transfers)

PayPal (international payments)

We do not store your credit or debit card information directly. These are processed by the platforms mentioned above, under their own security and privacy terms.

4. Cookies and tracking technologies
This site uses cookies to:

Remember your preferences.

Analyze user behavior.

Measure the performance of our marketing campaigns.

We also use tools like Meta Pixel (Facebook Pixel) to analyze the effectiveness of our social media ads. You can disable cookies in your browser settings.

5. Who do we share your data with?
We do not share your personal data with third parties, except in the following cases:

Payment platforms (e.g., Mercado Pago, PayPal) to process transactions.

Analytics tools like Meta Pixel for statistical purposes.

Legal requirements from competent authorities.

6. Data retention
Personal data is retained for as long as necessary to fulfill the purposes for which it was collected, including any legal, tax, or accounting obligations.

7. Your rights as a user
You may request at any time to:

Access your personal data.

Correct your data if it is inaccurate.

Request the deletion of your data.

Object to the use of your data for specific purposes.

To exercise these rights, contact us at: raicesdelalmaperu@gmail.com

8. Information security
We apply technical and organizational measures to protect your personal data from loss, misuse, unauthorized access, or disclosure.

9. Changes to this policy
Raíces del Alma reserves the right to modify this privacy policy at any time. Changes will be published on this same page with the corresponding update date.

10. Contact
For any questions related to our privacy policy, please write to us at:
📧 raicesdelalmaperu@gmail.com